Privacy Policy

We're not in the business of selling your data or bombarding you with junk. Here's what we actually do with your info:

• Service Delivery: Schedule your appointments, order the right parts, perform the work you've requested, and keep accurate records of what's been done to your vehicle.
• Communication: Send you appointment reminders, let you know when work's complete, follow up on how things are running, and answer any questions you've got.
• Maintenance Reminders: Shoot you a heads-up when it's time for seasonal services like winter tire swaps or antifreeze checks. Nobody wants to find out their coolant's weak at -35°C.
• Warranty & Records: Keep documentation for warranty purposes and to track what's been done if you need it down the road.
• Improvement: Analyze what services folks need most so we can stock the right parts and improve our offerings.
• Safety Notices: If there's a recall or safety issue with parts we've installed, we need to be able to contact you ASAP.

That's it. We're focused on keeping you safe and your vehicle running, not on marketing schemes or selling your details to third parties.

Security's not something we take lightly. We've got measures in place to keep your information locked down:

• Secure Systems: Our computer systems are password-protected and use encryption. Only authorized staff can access customer records.
• Payment Security: Credit card transactions go through PCI-compliant processors. We don't see or store your full card numbers.
• Physical Security: Paper records are kept in locked cabinets. We're not leaving sensitive info lying around the shop.
• Staff Training: Everyone on our team knows the importance of keeping customer information confidential.
• Regular Updates: We keep our software and security measures up to date to protect against new threats.

No system's 100% foolproof, but we do everything reasonably possible to safeguard your information. If there's ever a breach, we'll let you know right away.

We're pretty protective of your data. Here's the only situations where we might share it:

• Parts Suppliers: Sometimes we need to provide vehicle info to get the right parts ordered. They only get what's necessary for the order.
• Warranty Claims: If warranty work's involved, we might need to share service records with manufacturers or warranty providers.
• Payment Processors: Your payment info goes through secure third-party processors to complete transactions.
• Legal Requirements: If we're legally required to disclose information (like a court order), we'll comply with the law.
• Business Transfer: If we ever sold the business (not planning on it), customer records would transfer to the new owner so your service history stays intact.

We don't sell, rent, or trade your information to marketers or data brokers. Period. That's not our style.

It's your information, and you've got rights. Here's what you can do:

• Access Your Data: Want to see what we've got on file? Just ask. We'll provide copies of your records.
• Correct Errors: If something's wrong in our records (wrong phone number, outdated address), let us know and we'll fix it.
• Opt-Out of Communications: Don't want maintenance reminders or promotional emails? No problem. You can unsubscribe anytime or tell us to stop calling.
• Request Deletion: Want us to delete your information? We can do that, though we might need to keep some records for legal or warranty purposes.
• Data Portability: Need your service records for another shop or for your own files? We'll provide them in a usable format.

To exercise any of these rights, just give us a shout at (403) 555-2847 or email service@frostbaneempire.info. We'll handle your request promptly.

Our website uses some basic technology to work properly and give you a better experience:

• Essential Cookies: These keep the site functioning - things like remembering items in your cart or keeping you logged in.
• Analytics: We track basic stuff like how many people visit the site and which pages are popular. Helps us know what info folks are looking for.
• Appointment Forms: When you fill out an online appointment request, that info's encrypted and sent securely to us.

You can disable cookies in your browser settings if you want, though some features might not work as well. We're not using them to track you around the internet or anything creepy like that.

We keep your information as long as it's useful and necessary:

• Active Customers: While you're using our services, we maintain complete records.
• Service History: We keep vehicle service records for several years. It's useful if you come back, and it's often required for warranty purposes.
• Financial Records: Tax and accounting regulations require us to keep transaction records for a certain period.
• Inactive Accounts: If we haven't seen you in a few years and you haven't contacted us, we'll eventually archive or delete non-essential information.

If you specifically request deletion, we'll remove what we can while keeping what's legally required.

Our services are for adults. We don't knowingly collect information from anyone under 18. If you're a parent and think we've somehow gotten your kid's information, let us know and we'll delete it immediately.

We might update this policy from time to time as our business evolves or regulations change. When we do, we'll update the "Last Updated" date at the top of this page.

If there's a major change that significantly affects how we handle your data, we'll send you a notification via email or post a notice on our website. We won't make material changes and just hope you don't notice.

Got questions or concerns about how we handle your information? We're here to talk.

We'll respond to privacy inquiries within a reasonable timeframe. If you've got a complaint about how we've handled your data, you also have the right to contact the Office of the Privacy Commissioner of Canada.